FAQs

Sizing

What size should I order?

We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a general size guide to help you decide which size would be best for you.

We also try to provide specific details about each product in the description, so don't forget to check there! If you still have questions about that dress you're lusting after, just drop us a line at help@bourbonandrye.com and we will try to provide any information you need to make your decision!

Ordering

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments as well as PayPal. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment. 

Can I use promo codes with the purchase of already discounted items or sale items?

Promo codes and offers cannot be combined with already discounted items or sale items.

Can I use promo codes and/or discounts with gift card purchases?

Discounts and promo codes cannot be used for the purchase of a gift card.

Was I charged twice?

We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!

I get an error message when I enter my shipping and billing addresses. What’s going on?

Error messages are so pesky, aren’t they? If you are receiving one, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!

My order won't go through. What should I do?

You’re so close to having your dream items headed to you, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake!

Shipping

When will my order ship?

Please see our shipping information section for more details.

Pick up in store

When can I pick up my order?

Standard Orders: We need 1 business day to process and complete your order, but don't worry! You'll receive an email notification as soon as it's ready to go home with you!

Can I add or remove items from my order if it is pickup in-store?

If you need to make any changes to your order, please contact customer service as soon as possible. Making a change may delay when your order is ready for pickup, but it's our goal to make things right as soon as possible!

I accidentally selected "Pickup In-Store". Can I change this to ship to my address?

Please contact customer service as soon as possible to make changes to your order! We'll do our best to get your goodies to you as soon as we can!

Returns

How long does it take to process my return?

Once the delivery man drops off your return at our warehouse, your return will be processed within 5-7 business days. A sparkling, ready-to-be-spent gift card will be issued via email to the address used to place the original order.

Can I return or exchange items that were purchased on sale?

All sale items are final and cannot be returned. We know, it’s a bummer. But at least you got a great deal on that amazing item!

View our full Return Policy

I returned an item and have not received my gift card code yet! What do I do?

If you have not received an email with your gift card code 5-7 business days after we have received it here, please let us know! You can shoot us an email at help@bourbonandrye.com or call us Monday-Friday 9:00AM-5:30PM CST. Keep in mind that sometimes the email may filter into your junk or spam folder!

General

Do you have gift cards?

We sure do! You can purchase gift cards here. We’ve heard it’s a very popular gift!

Does my gift card code or store credit expire?

Gift card codes and store credit codes will expire five years from the date issued.