Returns + Exchanges
At Bourbon + Rye our biggest goal is to well serve our fabulously loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!
Here is a simple run-down of the rules and procedures for returns:
- Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.
- All returns must be received within 15 days* of the date that we ship out your order.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
- Returned items must remain un-washed and unworn.
- All jewelry and accessories are finale sale.
- Include a print out of your emailed receipt to receive a credit for the full amount you paid.
- Shipping is non-refundable, unless there was a mistake on our end.
- Please allow our team 3-5 business days to process your return once it is received at our warehouse.
We know that ordering things online can be a gamble since you can’t touch the items or try anything on, and because of that we try our best to be very return-friendly. However, as in life, there are certain rules that must be followed so that we can help you out!
- Any goodies you purchased must be returned within 15 days of shipping and all items are only eligible for store credit issued in the form of a gift card.
- Returned items must remain un-washed and unworn.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
